Updated: June 14, 2025

This policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this policy, do not use the website. If you have any questions, you can contact us at [email protected].

We reserve the right to amend this policy from time to time at our discretion. The amended policy will be effective as soon as it is accessible. Where appropriate, we will notify you of significant changes via email or a prominent notice on our website. You are encouraged to review this policy periodically to stay informed of any updates.

Across Global Pte. Ltd., a company registered in Singapore with registration number UEN 201837484E and registered address at 1 Scotts Road, Shaw Centre 24-10, Singapore 228208, is the data controller of the personal data that you provide to us and will use it only in accordance with this policy.

When you use our website or submit a query, we collect and process the following personal data:

• Contact information: your name, email address, and any other details you provide when submitting queries
• Technical information: your IP address, geographical location, device type, browser type and version, operating system
• Usage information: time spent on the website, pages visited, features used, navigation paths, and interaction patterns
• Preference information: language settings, time zone, and other customization options
• Cookie data: as detailed in Section 8 of this policy

This information is collected when you submit forms, navigate our website, or interact with our services.

We may use your personal data (a) in accordance with the terms of policy of the website; (b) to customise, measure and improve our services, content and advertising; (c) better to understand our users, diagnose and fix problems with the website; and (d) on an anonymous basis, for research purposes and for our general business purposes.

We do not share personal data with third parties, except: (a) to respond to legal requirements (including under the Personal Data Protection Act (Singapore) 2012, and the General Data Protection Regulation (EU) 2016/679 as replaced or amended from time to time) or protect a third party’s rights, property, or safety; (b) with service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including:

• Google LLC (for analytics services)
• In connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

All third-party processors are bound by data processing agreements that ensure the protection of your personal data in accordance with applicable laws.

When you submit a query on our website, you will be presented with a clear opt-in checkbox to indicate whether you consent to receive marketing email messages from us. We will only send you marketing communications if you have expressly given your consent by checking this box. Marketing consent is not required to use our website or submit queries.

You can withdraw your consent and choose to no longer receive marketing emails from us at any time by:

• Clicking the ‘unsubscribe’ link in any marketing email
• Contacting us at [email protected]
• Updating your communication preferences in your account settings (if applicable)

We shall retain your personal data in our records for marketing purposes only until you withdraw your consent or unsubscribe from our marketing communications.

When you use the website we automatically collect and store information about your device and your activities. This information could include (a) your device’s unique ID number; (b) your device’s geographic location; (c) your IP address: (d) technical information about your device such as type of device, web browser or operating system; (e) your preferences and settings such as time zone and language; (f) how long you used the website and which services and features you used.

We will use information about your device to customize, measure and improve our services to you, to improve our content, offer appropriate advertising and to understand our users better.

Some or all of your personal data may be stored or transferred outside of Singapore and outside of the European Economic Area (the EEA) for operational, technical or business purposes.

When we transfer personal data outside Singapore or the EEA, we ensure that appropriate safeguards are in place to protect your data, including:

• Transfers to countries that have been deemed to provide an adequate level of protection by the European Commission or applicable regulatory authorities
• Implementation of Standard Contractual Clauses approved by the European Commission or other appropriate safeguards
• Transfers to organizations that are certified under binding corporate rules or approved certification mechanisms

You can request further information about these safeguards by contacting our Data Protection Officer at [email protected].

We take appropriate technical and organizational measures against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, personal data.

Notwithstanding the above, you agree that no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal data will always remain secure.

Under applicable data protection laws, you have the following rights:

• Right of access: You have the right to obtain confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of any inaccurate personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances.
• Right to restrict processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit this data to another controller.
• Right to object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing.
• Right to withdraw consent: Where we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact the ACROSS Global Data Protection Officer (DPO) at [email protected]. We will respond to your request within one month of receipt, which may be extended by up to two additional months if necessary, taking into account the complexity and number of requests.

If you are not satisfied with the ACROSS Global DPO’s response to your complaint(s) in relation to this policy or otherwise in relation to our processing of your personal data, you have the right to lodge a complaint with a supervisory authority. If you are based in Singapore, you may contact the Singapore Personal Data Protection Commission (see www.pdpc.gov.sg). If you are based in the European Union, you may contact your local data protection authority.

We will provide the first copy of your personal data free of charge. For any additional copies requested, or for requests that are manifestly unfounded or excessive, we may charge a reasonable fee based on administrative costs. If we intend to charge a fee, we will inform you in advance.

A cookie is a small file that asks permission to be placed on your browser’s memory or alternatively your hard drive.

Cookies help us to provide you with a better experience by enabling us to monitor which pages you find useful and which you do not. You can delete cookies at any time or you can set your browser to reject or disable cookies although this may disable some of the functionality of the website.

We use the following cookies:

Strictly necessary cookies: These cookies are essential for the website to function properly and cannot be disabled in our systems. They are usually set in response to actions made by you such as setting your privacy preferences, logging in, or filling in forms.

Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognise you when you return to our site. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).

Targeting cookies: These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

This policy shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the Singaporean Courts.

Last updated: April 2025

This privacy policy is reviewed regularly to ensure it accurately reflects our data handling practices and complies with current legal requirements. We recommend checking this page periodically for any updates.

Please contact us if you have any questions about our privacy policy or information we hold about you: by email [email protected]